Foundational

Our foundational courses are the core function of Leadership. 

Emergency Planning: Are You Prepared?

Description: Learn to properly manage activities that impact safety in the healthcare environment. Leaders will learn how to provide direction to employees in emergency situations.

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GROW!

Description: Learn how to use the GROW process to engage and focus employees.

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GROW Coaching

Description: Learn how to use the GROW process to engage and focus employees.

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Halogen Essentials for GROW

Description: Provides an overview of the Halogen system, focusing on the use to capture and document GROW conversations.

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Leadership Moments

Description:Learn the importance of leader influence through communication, role modeling and perspective shifting.

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Leading a Culture of Compliance

Description: Positions leaders to champion a culture of compliance in their work areas.

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Managing Employee Relations the Right Way

Description: It is the leader's responsibility to know the laws that govern the workplace and understand what pitfalls to avoid. This course helps a leader understand their role to act and how to handle the performance management process.

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MUHC Culture

Description: Learn the characteristics that make MUHC a healthcare destination.

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MUHC's High Reliability Journey: Keeping Our Patients Safe

Description: Provides an overview of the patient safety system and how becoming a high reliability organization contributes to safety. Learn the importance and role of each leader in creating a culture of safety at MUHC.

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Navex: A Leader's Guide to Finding and Entering Policy

Description: Informs leaders about MUHC's policy system and the leader's role in upholding policy compliance. It will review best practices in locating information and how to efficiently enter new policies and guidelines in the system.

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Transitioning into the Leadership Role

Description: Learn the key functions of the supervisor role and how to avoid common fears and pitfalls of new leaders.

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Leveraging Strengths

Description: Learn to use the Gallup StrengthsFinder assessment to drive unit success by engaging teams around their complementary strengths.

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Crucial Conversations

Description: Learn how to get results by appropriately initiating and navigating crucial conversations.

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Advanced

Typically categorized for 'manager and above level' leaders, these learning events are available to all leaders that have a need and interest in learning about these topics.

Competitive Strategy

Description: As external pressures on health care organizations mount, leaders must be fully enfranchised in the design and execution of the institution’s long term strategy. Hospitals and health systems must craft strategic responses to market forces and maintain a disciplined approach to adhering to organizational focus. Correct assessment of current capacity, projections of future market conditions, and rational decision-making within the organization are critical components of successful strategy. This module provides a solid background in strategic business imperatives to inform individual participation in building competitive advantage. Participants will learn to complete and critique commonly used analytic techniques for competitive landscape assessment.

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Master Three Conversations to Stop Turnover

Description: Health care faces a growing turnover problem. Turnover rates have been rising steadily across the past five years; even organizations with historically low turnover are likely to experience acute shortages in the near- to medium-term. Every staff member that departs represents a significant financial cost to the organization and has a negative impact on the morale, productivity, and experience of patients, colleagues, and managers. This workshop prepares managers to make a big difference through skillful, one-on-one conversations with staff about turnover

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Optimizing Patient Throughput

Description: Health care organizations across the country face severe capacity constraints due to the combined effects of increased patient demand and a reduced supply of beds. The resulting overcrowding can lead to deterioration in service quality, physician and employee satisfaction, and finances, with patients turned away and elective procedures cancelled. Research demonstrates that leaders can significantly improve throughput by developing common goals with their colleagues, building bridges between departments, and gaining a concrete understanding of—and a sense of responsibility for—the steps they can take to expedite patient flow. This course elevates leaders’ understanding of the organization-wide throughput challenge, emphasizing the interdisciplinary nature of the issue and the value and necessity of building coalitions. The course enables leaders to diagnose their own departments’ contribution to throughput constraints as well as cross-functional bottlenecks, and to develop shared solutions based on national best practices.

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The Five Secrets of Engagement

Description: Most leaders understand the importance of engagement for clinical and business outcomes and have every intention of creating an environment that fosters it—but still find it difficult. This workshop is designed to help managers shift how they think about day-to-day management to overcome these and other constraints. Participants leave with clear, specific actions they can personally take to impact engagement—right away, and over time.

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Mastery Series

CED’s Mastery Series are a new type of learning opportunity that consists of 4 or more classes linked by a common theme. These classes are sequenced in a particular order to allow learning over time. Back on the job, in the interval between classes, leaders can apply the skills they are learning and share their results with other class mates. The first class in each Mastery Series is open to all leaders (and can be attended as a stand-alone workshop). The 2nd, 3rd and 4th classes are meant to be taken in order. Each class builds on skills learned from the prior class in the sequence. Upon completion of all 4 classes in a Mastery Series course you will be equipped to manage all facets of that topic. We think you will enjoy this sequenced approach to learning together. Please sign up for class number 1 to learn more.

Team Mastery 1: Five Dysfunctions of Teams

Description:There are 5 diseases that destroy teams. This course looks at the symptoms, causes and cures of common team dysfunctions. Learn how to spot them, stop them and inoculate your team against them. 5 Dysfunctions and their cures: Trust, Conflict, Communication, Accountability and Results.

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Team Mastery 2: Drivers of High Performance

Description: High performance teams thrive by staying focused on a short list of key drivers of success. Teams that prioritize Collaboration, Constructive Conflict, Commitment, Communication, Strengths and Workstyles consistently get results. Learn to build a team culture that consistently gets results.

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Team Mastery 3: Team Collaboration Tools

Description: When working alone, we use tools to get our individual work done. The tools that make us productive as individuals do not work for teams. Instead team need collaboration tools. This course introduces you the most effective tools teams use to collaborate effectively. Learn about the importance of Nominal Group Process, Box, Zoom, Ground Rules, Process and Task Mapping, Priorities, Roles and Responsibilities, Goals, Agendas and Action Items, etc.

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Team Mastery 4: Peak Performance

Description: The final course in the Team Mastery series, Peak Performance gives you a Step by Step guide to start or jump start a team. Beginning with a Team Assessment you will learn how to spot Problems, Reboot failing teams and use Parallel Thinking to get twice as much done in half the time.

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The Patient Experience 101: How do you Measure Up?

Description: Explains the importance of patient satisfaction and how surveys are distributed to obtain satisfaction scores at MU Health Care.

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The Patient Experience Mastery #1: Understanding the Numbers

Description: **This course is Part #1 of 4 in the Patient Experience Mastery Series. The foundations course: “Patient Experience 101” is a pre-requisite. This course focuses on how to read and interpret the data found on patient experience surveys. Participants will be introduced to the Patient Experience Project they will work on together as a team.

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The Patient Experience Mastery # 2: Investigating Challenges

Description: This is part #2 of 4 parts in the Patient Experience Mastery series. It begins work on a patient experience project at MU Health Care and start developing practical approaches to improving scores. Project teams will begin reviewing potential obstacles and challenges to patient experience solutions and make changes as needed to their plans.

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The Patient Experience Mastery #3: Implementing A Solution

Description: This course is the part #3 of 4 in the Patient Experience Mastery Series. This course reviews the leader’s role in implementing a Patient Experience project. Participants will work in project teams to finalize aim statements and project plans on an actual MU Health Care Patient Experience project.

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The Patient Experience Mastery #4: Finalizing Your Plan

Description: This course is part #4 of 4 in the Patient Experience Mastery Series. This course focuses on reviewing patient experience project plans and overcoming challenges and obstacles to the plan. Participants will work with members of MU Health Care’s Patient Experience Team to finalize project plan recommendations to be given to be given to an MU Health Care department/unit.

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