Leadership ToolKit

Performance Oriented
People Oriented

PRODUCTIVE

TIME MANAGEMENT

Prioritizing Tasks

Prioritizing Tasks

View Document




Video through myLearn Differentiating between Urgent and Important Tasks Saving Time by Making Improvements
Web-Based Course Managing Your Time so it Doesn’t Manage You

STRENGTHS

Strengths Job Aid

Strengths Job Aid




Short Video How to Identify and Apply Strengths
Web-Based Course Uncovering and Utilizing Your Talents and Skills

SMART Goals

Goal Setting Worksheet




Web-based Course Aligning Unit Goals and Imperatives Saving Time by Setting Goals	Short Video Final Goal Writing
Short Videos Setting Goals in Four Dimensions S.M.A.R.T. Goals

INITIATIVE

Demonstrate Initiative A How To
Instilling Initiative in Others

Demonstrate Initiative A How To

Instilling Initiative in Others




Short Video on YouTube The Science of Taking Action Engaged Action Planning

EMOTIONALLY INTELLIGENT

BRAIN-BASED LEADERSHIP

Growth Mindset Practice Tool

Insight Practice Tool

NLI Growth Mindset Summary

NLI SCARF Summary

Developing Growth Mindset Job Aid

SCARF Practice Tool

Preventing A SCARF Threat Response

Questions to Promote Insight Job Aid

NLI Insight Summary




Web-based Training (Taken through Skill Soft) Developing A Growth Mindset (through myLearn)	Short Video on YouTube “Taking A SCARF Assessment” (on YouTube)
Short Videos (Accessed through Skill Soft) “How to Change A Fixed Mindset” by Carol Dweck “Characteristics of Growth-Mindset Leaders” by Carol Dweck

MOTIVATION

Drivers of Motivation

Autonomous vs. Controlling Behavior

Job Aid_ Techniques for Developing Self-motivation

Activity - Motivation of Team Members




Web-Based Courses “Leading By Motivating” “Taking the Lead With Workplace Motivation & Engagement”	Short Video on YouTube “Drive: The Surprising Truth About What Motivates Us” By Daniel Pink
Short Videos “Optimal Motivation” “Encouraging Intrinsic Motivation”

RESILIENCE

Infographic - Creating Resilience During Stressful Times
Article - In Times of Great Stress, Resilience Fundamentals Can Save Us

SEEDS Research Summary

Article - In Times of Great Stress, Resilience Fundamentals Can Save Us




Video through myLearn “Becoming More Resilient” by Dane Jensen “The Golden Rule of Resilience” by Sharon Melnick “How To Become More Resilient” by Eddie Obeng	Short Videos “Locus of Control” (MU Health Care Video housed on YouTube) 2. “Best Practices For Surviving Stress and Growing Through Trauma” (Video through Studer Group)
Web-Based Course “Forging Ahead With Perseverance and Resilience”

IMPLICIT BIAS

SEEDS Research Summary

SEEDS biases and mitigation strategies

Practice Tool - Breaking Implicit Bias




Instructor Led Training Course (Register through SABA) Implicit Bias	Short Video on YouTube “We All Have Implicit Biases - So What Can We Do About It” by Dushaw Hockett “How To Outsmart Your Own Unconscious Bias” - Valerie Alexander
Link Harvard Implicit Association Test - Assess your unconscious preferences on a variety of topics

Performance Oriented
People Oriented

FOCUSED

FEEDBACK

Effective Feedback
Positive Recognition

Effective Feedback

Positive Recognition




Short Videos Feedback that Can Have the Biggest Impact Effective Feedback	Short Videos How to Give Feedback That is Heard Feedback Using the STAR Method Redirecting About a Technical Skill

CRUCIAL CONVERSATIONS

Crucial Conversations
Using Empathy for Difficult Conversations

Crucial Conversations

Using Empathy for Difficult Conversations




Short Videos Skills for a Difficult Conversation Words to Use in Tough Conversations
Audio Book Audio Book – Crucial Conversations: Tools for Talking When Stakes are High

PERFORMANCE MANAGEMENT

The Original SI5 and Why They Still Matter

The Original SI5 and Why They Still Matter

Why the Original Stay Interview Questions Still Matter Infographic

The Original Stay Interview Questions and Why They Still Matter




Web-Based Course Creating a Plan for Performance Management
Short Videos Clarifying Expectations about Responsibilities Performance Management: Three Areas of Focus When Employees Don’t Meet Expectations

ACCOUNTABILITY

Instill Accountability in Others

Instill Accountability in Others




Short Videos Five Steps to Accountability Get More Results: Pick Up Accountability and Let Go of Responsibility

ENGAGED

COACHING

Active Listening Techniques

Coaching Pyramid

Foundational Coaching Skills

Sample Coaching Questions

Types of Coaching Job Aid




Instructor Led Training Course Coaching Techniques That Inspire Coachees To Action	Short Videos Be A Better Coach Coaching Team Members Coaching Skills Fundamentals

CULTURAL HUMILITY

Inclusive Leadership

Cultural Competence and Humility

Cultural Competence Handout




Short Video How to Identify and Apply Strengths
Web-Based Course Uncovering and Utilizing Your Talents and Skills

TRUST

Building Trust Quickly Job Aid

The 5 C's of Trust - Job Aid

Trust Behaviors Job Aid




Web-based Course The Building Blocks of Building Trust	In-person Class Building A High Performing Team
Short Videos How to Increase Trust Building Trust on the Path to Success Building Trust In Your Team

COMMUNICATION

Assertive Communication Techniques

Communication Skills For Leaders

Communication Styles Job Aid

Edit the Story Exercise




Web-based Course Expert Insights on Communication Essentials The Art and Science of Communication Making An Impact With Non-verbal Communication	In-person Class Communicating Effectively As A Leader
Short Videos On-the-Level Communication The Importance of Communication Leading Through Communication and Active Listening

Performance Oriented
People Oriented

DATA DRIVEN

BUDGET/FINANCE (UNDER CONSTRUCTION)

This section is currently under development. Check back later for resources.

STRATEGIC PLANNING




Short Videos StrategicPlanning

PROCESS & QUALITY IMPROVEMENT

Gemba Instructions for Leaders
Gemba Template for Leaders

Gemba Instructions for Leaders

Please check the link below to access the Gemba Instructions document for Leaders.

Gemba Template for Leaders

Please check the link below to access the Gemba Template document for Leaders.




Short Videos Getting Stakeholder Trust Investigating Causes of Organizational Problems Uncovering Causes with the 5 Why Technique Uncovering Causes with Fishbone Diagrams

AGILE

CHANGE MANAGEMENT

Objectives:

Compare the risks and benefits of a change.
Estimate the “true” cost of a change.
Create a case for change which aligns with the organizational mission.

Case For Change

Threat Opportunity Matrix

Download Templates

Case For Change Template	Threat Opportunity Matrix Template

Kotter Establishing A Sense of Urgency




Web-based Training (Skill Soft) “Facilitating Sustainable Change”	Instructor Led Training Courses (Register through SABA) Getting Things Done: Part 1(Project and Change Management Course) Getting Things Done: Part 2

Objectives:

Identify and assess key stakeholders.
Recruit a change management team.
Designate a change sponsor and/or champion.

Stakeholder Identity

Stakeholder Needs

Stakeholder Engagement

Download Templates

Stakeholder Need Chart Template	Stakeholder Identity Template

Choosing a Project Manager
Project Considerations




Web-Based Training (Skill Soft) “Managing and Engaging Stakeholders”	In-person Classes (Register through SABA) Getting Things Done: Part 1(Project and Change Management Course) Getting Things Done: Part 2

Objectives:

Define the gap between the current and future state.
Identify the impact of change and the tasks required to achieve.
Create a timeline of tasks to complete and who is responsible for each.

Gap Analysis

Risk Assessment

Fishbone Diagram

Key Drivers Diagram

Download Templates

Gap Analysis Template	Risk Assessment Template




Video (From Skill Soft) Tackling Change Mapping Change Initiatives	In-person Classes (Register through SABA)) Getting Things Done: Part 1 Getting Things Done: Part 2
Web Based Training (Skill Soft) Moving Forward With Change Planning

Objectives:

Determine the communication needs of key audiences.
Communicate a clear and concise vision of the desired state.
Create a communication plan and schedule of key change message points.

Communication Plan

WIIFM Worksheet

4 Ways To Make Change Messaging Stick

Job Aid Communicating Change

Download Templates

Communication Plan Template	WIIFM Worksheet Template	See, Hear, Feel Template




Video (Skill Soft) Communicating Change	ILT Courses Available to Register in SABA) Getting Things Done: Part 1 Getting Things Done: Part 2

Objectives:

Provide regular feedback to employees on behavior change.
Remove obstacles that impede progress to the change.
Manage unexpected change impacts to create positive situations.

Process Re-design

STAR Feedback

Job Aid Communicating Change

Download Templates

Process Re-design Template	STAR Feedback Template

Engaging team during change




In-person Courses (Register Through SABA) Getting Things Done: Part 1 Getting Things Done: Part 2

Objectives:

Define success by measuring progress between past and future performance.
Communicate a clear and concise vision of the desired state.
Recognize and celebrate team success with implementing change.

Stoplight Report

Success Metrics

Common Ways Change Is Often Measured In Projects

5 Considerations for Measuring Success of A Change Project

Download Templates

Stoplight Report	Success Metrics




In-person Classes (Register Through SABA) Getting Things Done: Part 1 Getting Things Done: Part 2

Objectives:

Set expectations and create habits to make a change permanent.
Identify and manage employees who are resisters to change.

Hardwire Checklist

Update Checklist

The Elephant Analogy

Download Templates

Hardwire Checklist Template	Update Checklist Template




Video (From Skillsoft) Overcoming Resistance to Change Making Change Stick For You	In-person Classes (Register Through SABA) Getting Things Done: Part 1 Getting Things Done: Part 2
Web Based Course(Skillsoft) Making Change Stick

Objectives:

Identify and include employees to participate in the design of the change intervention.
Provide impacted employee with the information and resources needed to succeed.

Behavior Adaption

Training Focus

2 Ways to Empower During Change

Job Needs Survey

Download Templates

Behavior Adaption	Training Focus




Video (From Skillsoft) The Barriers That Make Change Difficult Embracing Change: Building Momentum for Change	In-Person Courses Getting Things Done: Part 1 Getting Things Done: Part 2

PROJECT MANAGEMENT

Risk Issue Management Log

Project Charter

RACI Matrix Sample

Change Request Form Sample

Work Breakdown Structure Sample

Download Templates

Risk Issue Management Log Template	RACI Matrix Template	Project Charter Template	Identifying Risk Template	Change Request Form Template	Action Plan Template	Work Breakdown Structure Template.




Web-based Training (Skill Soft) Strategically Focused Project Management New Project Management Essentials (Simulation)	In-person Classes (Register through SABA)) Getting Things Done: Part 1 Getting Things Done: Part 2
Short Videos (Skill Soft) What Makes A Project Responsibilities of the Project Manager